Privacy Policy

Last Updated: January 10, 2026 Version: 1.0

Introduction

At Caregiver Sync, we understand that coordinating care for your loved ones is built on trust. This Privacy Policy explains how we collect, use, protect, and share your information.

1.1 Account Information

When you create an account, we collect:

• Email address - For authentication and communication
• Display name - How you’re identified within your family circle
• Profile picture (optional) - An avatar for your account

1.2 Family & Care Data

We collect information you provide about caregiving activities:

• Care logs - Medication, meals, hygiene, mood, sleep, and activities
• Care recipient information - Name, care preferences
• Family notes - Shopping lists, tasks, and reminders
• Timeline entries - Care activities with timestamps

1.3 Family Member Information

• Family circle details - Names, roles (Owner, Admin, Member), join dates
• Invitation codes - For adding new family members

1.4 Information Collected Automatically

• Device Information - Device type, OS, unique device identifiers
• Usage Data - Features used, time spent, crash logs
• Location Data - Approximate location for family proximity (if enabled)

1.5 Permissions

The App may request access to:

• Camera/Photos - For uploading profile pictures
• Notifications - For real-time care updates
• Storage - For offline data caching

2. How We Use Your Information

We use your information to:

2.1 Primary Purposes

• Coordinate family care - Enable real-time sharing of care activities between family members
• Maintain your account - Authentication, profile management, preferences
• Provide core features - Timeline, care logs, family notes, analytics
• Sync across devices - Ensure your data is up-to-date on all your devices
• Send notifications - Care reminders, activity updates, emergency alerts

2.2 Secondary Purposes

• Improve the App - Analyze usage patterns to enhance features and fix bugs
• Prevent fraud - Detect suspicious activity and protect accounts
• Comply with legal obligations - Meet regulatory requirements
• Communicate with you - Send important updates about the service

2.3 What We Do NOT Do

• ❌ Sell your personal information
• ❌ Share your data with third parties for advertising
• ❌ Use your data for AI training without explicit consent
• ❌ Monitor your care decisions for insurance purposes

3. Data Safety & Security

We implement industry-leading security measures to protect your information:

3.1 Encryption

• In Transit - All data is encrypted using TLS 1.3 (HTTPS)
• At Rest - Data is encrypted in our database using AES-256 encryption

3.2 Access Control

• Row-Level Security (RLS) - Families can only access their own data
• Authentication - Passwordless OTP (One-Time Password) system
• Role-Based Permissions - Owner, Admin, Member roles control access

3.3 Data Minimization

• We only collect what is necessary to provide the service
• You can delete your data at any time
• We automatically delete data after account closure

3.4 Secure Hosting

• Database - Supabase (built on PostgreSQL) hosted on secure infrastructure
• Storage - Encrypted cloud storage for profile pictures
• Backups - Automated backups with encryption

4. Data Sharing and Disclosure

4.1 Within Your Family Circle

Your care data is shared only with:

• Family members you invite to your care circle
• Based on role permissions you configure

4.2 Third-Party Services

We use trusted third parties to operate the App:

We do NOT share your personal information with:

• Ad networks
• Data brokers
• Insurance companies
• Healthcare providers
• Any other third party for their own purposes

4.3 Legal Requirements

We may disclose data if required by law, including:

• Responding to legal processes
• Protecting our rights and property
• Preventing fraud or abuse
• Ensuring safety of users

5. Your Privacy Rights

You have the following rights regarding your personal information:

5.1 Access Rights

• View your data - See all information we hold about you
• Download your data - Export your care logs and family data
• Account history - See your activity within the App

5.2 Deletion Rights

• Delete your account - Permanently remove your account and all associated data
• Delete specific data - Remove individual care logs or entries
• Right to be forgotten - We erase your data within 30 days of request

5.3 Correction Rights

• Update your info - Edit your profile, care logs, and preferences anytime
• Fix inaccuracies - Correct any errors in your data

5.4 Portability Rights

• Export your data - Download your family’s care data in a readable format
• Transfer your data - Move your data to another service

5.5 Objection Rights

• Opt-out of analytics - Disable anonymous usage tracking
• Disable notifications - Turn off push notifications at any time

To exercise these rights, contact us at: devmicto@gmail.com

6. Children’s Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

For Teenagers (13-17): We recommend parental supervision when using the App, especially when acting as a caregiver for elderly family members.

7. Data Retention

We retain your information as long as your account is active.

7.1 After Account Deletion

• Immediate Revocation - Your account access is revoked immediately
• 30-Day Grace Period - You can restore your account within 30 days
• Permanent Deletion - After 30 days, all data is permanently wiped

7.2 Automatic Retention

• Care Logs - Retained indefinitely unless you delete them
• Analytics Data - Aggregated and anonymized after 12 months
• Backup Data - Deleted according to our backup retention policy

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own.

8.1 Data Centers

• Our primary database is hosted on secure servers
• Data is encrypted during international transfers
• We comply with GDPR, CCPA, and other applicable regulations

8.2 Cross-Border Protection

• We use Standard Contractual Clauses (SCCs) for data transfers
• Your data is protected regardless of where it is processed

9. Changes to This Policy

We may update this Privacy Policy from time to time.

9.1 How We Notify You

• In-App Notification - Prominent notice within the App
• Email - For significant changes (at least 30 days notice)
• Website - Updates posted on our legal page

9.2 Your Choices

• Continued use of the App after changes constitutes acceptance
• You can delete your account if you do not agree with changes

10. Contact Us

If you have any questions, concerns, or requests regarding your privacy:

10.1 Contact Information

• Email: devmicto@gmail.com
• Response Time: Within 48 hours (usually faster)
• Language Support: English, Turkish, and all supported App languages

10.2 Data Protection Officer

For privacy-related inquiries:

• Email: devmicto@gmail.com

10.3 Regulatory Authority

You have the right to lodge a complaint with your local data protection authority.

Disclaimer

Caregiver Sync is not a medical device and does not provide medical advice. Always consult qualified healthcare professionals for medical decisions.

This Privacy Policy is part of our Agreement with you. By using Caregiver Sync, you agree to these terms.